customer service
inbound or outbound
Keep your customers satisfied and engaged with dedicated support that will maintain a positive relationship with your customers.
client pain points
customer retention & service challenges
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A regular customer service strategy, and perhaps some built in client success management is the ticket here. It doesn’t mean things will always be perfect, but you’ll retain more customers if you can build a sense of loyalty through regular communication.
You’ll worry a lot less about this if you have confidence in your client relationships. It’s a lot more cost-effective to retain business than to win new business, so invest in customer service and or customer success, as there are still people out there who buy people!
All the more reason for regular touch-points with your customers. Any issues will be identified and resolved sooner, and that next customer survey will look vastly different as a result.
As long as someone is nurturing the relationship between your organisation and the client, then you’re in good shape. If you don’t have a customer services or success team, then have a chat with Elemental about how we support other clients in this area.
Talk to your clients, current and lapsed! Sometimes this is easier through a third-party as there’s no holding back. With honest answers, you’ll have no difficulty in identifying the problem areas and taking corrective measures.
happy clients
- 0808 168 6426
- [email protected]
- 4 Brackley Close, Bournemouth International Airport, Christchurch, Dorset, BH23 6SE
- Company number 05902200